Cancellation Policy for Josh Sutton Coaching
We understand that circumstances may arise where you need to cancel or reschedule your coaching sessions. To ensure transparency and fair practices, we have established the following cancellation policy:
1.1 You have the right to cancel your coaching services within 14 days from the date of purchase or booking confirmation. This period is referred to as the "Cancellation Period.
1.2 Partial refunds are not offered if our services are cancelled after the initial 14 day cancellation period.
1.3 An initial free consultation must take place either before or during the 14 day cancellation period. If an initial consultation has not taken place by the time the 14-day cancellation period expires, then the cancellation period will extend to 7 days after the initial consultation takes place.
2. Cancellation Process:
2.1 To exercise your right to cancel, please provide written notice of cancellation by email within the Cancellation Period. Please include your name, contact information, and details of the coaching services you wish to cancel.
3. Refund Eligibility:
3.1 If you cancel within the Cancellation Period, you will be eligible for a full refund of any fees paid for the coaching services. The refund will be processed within a reasonable time frame and using the same payment method used for the initial transaction, unless otherwise agreed upon.
3.2 Partial refunds are not offered if our services are cancelled after the initial 14 day cancellation period.
4. Beyond the Cancellation Period:
4.1 Once the Cancellation Period has elapsed, the coaching services are considered non-refundable. However, we understand that unexpected circumstances may arise, and we encourage you to contact us directly to discuss potential alternatives or options for rescheduling.
5.1 If you need to reschedule a coaching session, please provide us with reasonable notice in advance. We will make every effort to accommodate your request and find a suitable alternative date and time, subject to availability.
6.1 In the event that you fail to attend a scheduled coaching session without providing prior notice, the session will be considered as delivered, and no refund or rescheduling will be offered.
7. Changes to the Cancellation Policy:
7.1 We reserve the right to modify or amend this cancellation policy at our discretion. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.
Please note that this cancellation policy is separate from any other terms and conditions that may apply to our coaching services. We recommend familiarising yourself with all relevant policies before engaging in our coaching services.
If you have any questions or require further clarification regarding our cancellation policy, please contact us using the provided contact information.
By engaging in our coaching services, you acknowledge and agree to comply with this cancellation policy